Incidents reported on status page for Verisoul https://status.verisoul.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/ba785312cadf2dabf6e88944c4b5fb47.png https://status.verisoul.ai/ en https://status.verisoul.ai/incident/983041 Tue, 28 Jul 2026 16:05:23 -0000 https://status.verisoul.ai/incident/983041#48d9d94f40bc9feca14a8463130a6e3b21df2a5d3976a5cc641b51a83fa032bc We are performing scheduled maintenance on the infrastructure that powers our FaceMatch and ID Check services. During this window, face match and ID check requests may experience delays or temporarily fail to process. No customer data is affected, and all other services continue to operate normally. We expect service to be fully restored shortly and will update this page as soon as maintenance is complete. https://status.verisoul.ai/incident/980742 Fri, 24 Jul 2026 13:10:00 -0000 https://status.verisoul.ai/incident/980742#7e66c2e8eea7d5f4b22a6c34b0d3eb68d12b8a04284838b8d493aac87b6397f1 API performance has returned to normal. Error rates and latency have recovered, and all endpoints are operating normally. We will continue monitoring the platform to ensure stability. https://status.verisoul.ai/incident/980742 Fri, 24 Jul 2026 03:10:00 -0000 https://status.verisoul.ai/incident/980742#da35fedbf7d9e748dc2bc293dc45906c0e88fe7858cdfd23f804a4f81c37fbc5 We’re currently experiencing elevated error rates and increased latency across portions of our API. Affected requests may return HTTP 500 errors or experience slower-than-normal response times. Not all endpoints are impacted, and we are actively investigating the issue. https://status.verisoul.ai/incident/931333 Mon, 22 Jun 2026 17:30:44 -0000 https://status.verisoul.ai/incident/931333#6323803b4bbe61302690d133d95e93e1840b844d31e6025990e2bcdaa0e2f767 FaceMatch & ID Check recovered. https://status.verisoul.ai/incident/931333 Mon, 22 Jun 2026 17:27:52 -0000 https://status.verisoul.ai/incident/931333#1d1f66d4f4739e111ba726ae5f202759e878017014b327b147bcd531eec6ce94 Platform recovered. https://status.verisoul.ai/incident/931333 Mon, 22 Jun 2026 16:48:41 -0000 https://status.verisoul.ai/incident/931333#8e7329c4bd9d80b68358c362e140d1d1fb68b472195c0f4e3830e0dade24f0e0 FaceMatch & ID Check went down. https://status.verisoul.ai/incident/931333 Mon, 22 Jun 2026 16:46:56 -0000 https://status.verisoul.ai/incident/931333#09d6f9afa9d0936bf3955eefbda8a0569ce2b36e89e3f976341a2c8f321fd22e Platform went down. https://status.verisoul.ai/incident/856938 Wed, 25 Mar 2026 03:46:00 -0000 https://status.verisoul.ai/incident/856938#dfa8ae5e9f95a723f937219a9d3547473177b8650e55a5cb4be671813f2386d0 The real-time email_score field returned by the API may be delayed or temporarily unavailable for some sessions. This is caused by a upstream rate-limiting issue with one of our email intelligence data providers, which is delaying the completion of the email enrichment pipeline. We are actively working on a fix to smooth out request throughput and restore normal processing times. https://status.verisoul.ai/incident/812964 Tue, 27 Jan 2026 19:20:35 -0000 https://status.verisoul.ai/incident/812964#6031a81b0ff3e117b0a296ac1c16d8f12ef47ff60a6ec7ac1bbf6d6264847bc4 Verification products will experience degraded performance and intermittent downtime due to a server upgrade. This performance degradation should not last longer than 1 hour https://status.verisoul.ai/incident/769403 Tue, 18 Nov 2025 13:47:00 -0000 https://status.verisoul.ai/incident/769403#b807007e0eddfc6dc93e61cb071dfee7289d5f3a9ffa8792538218407a092363 Cloudflare’s global outage is still ongoing, and while their network has become more stable, intermittent routing issues may continue. This means you may still see occasional slow loading or elevated error rates as the situation fully recovers. We’re continuing to monitor the upstream incident and will share further updates as Cloudflare stabilizes their systems. https://status.verisoul.ai/incident/564664 Wed, 14 May 2025 21:51:00 -0000 https://status.verisoul.ai/incident/564664#6eabb52ac06e964b519d441873aff4ba80925f73a5961c590bfd13972d475c1c Maintenance completed https://status.verisoul.ai/incident/564664 Wed, 14 May 2025 18:51:33 -0000 https://status.verisoul.ai/incident/564664#b19f24e5628e1001624e2c71ad25d7bbbff2997d487521c273875cf6807d24ba Face Match and ID Check Dashboard may be slow to update with latest sessions during this period