Incidents | Verisoul Incidents reported on status page for Verisoul https://status.verisoul.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/ba785312cadf2dabf6e88944c4b5fb47.png Incidents | Verisoul https://status.verisoul.ai/ en Degraded email_score availability https://status.verisoul.ai/incident/856938 Wed, 25 Mar 2026 03:46:00 -0000 https://status.verisoul.ai/incident/856938#dfa8ae5e9f95a723f937219a9d3547473177b8650e55a5cb4be671813f2386d0 The real-time email_score field returned by the API may be delayed or temporarily unavailable for some sessions. This is caused by a upstream rate-limiting issue with one of our email intelligence data providers, which is delaying the completion of the email enrichment pipeline. We are actively working on a fix to smooth out request throughput and restore normal processing times. Degraded Performance due to Server Upgrade https://status.verisoul.ai/incident/812964 Tue, 27 Jan 2026 19:20:35 -0000 https://status.verisoul.ai/incident/812964#6031a81b0ff3e117b0a296ac1c16d8f12ef47ff60a6ec7ac1bbf6d6264847bc4 Verification products will experience degraded performance and intermittent downtime due to a server upgrade. This performance degradation should not last longer than 1 hour Degraded Performance due to Cloudflare Outage https://status.verisoul.ai/incident/769403 Tue, 18 Nov 2025 13:47:00 -0000 https://status.verisoul.ai/incident/769403#b807007e0eddfc6dc93e61cb071dfee7289d5f3a9ffa8792538218407a092363 Cloudflare’s global outage is still ongoing, and while their network has become more stable, intermittent routing issues may continue. This means you may still see occasional slow loading or elevated error rates as the situation fully recovers. We’re continuing to monitor the upstream incident and will share further updates as Cloudflare stabilizes their systems. Face Match & ID Check Dashboard Maintainence https://status.verisoul.ai/incident/564664 Wed, 14 May 2025 21:51:00 -0000 https://status.verisoul.ai/incident/564664#6eabb52ac06e964b519d441873aff4ba80925f73a5961c590bfd13972d475c1c Maintenance completed Face Match & ID Check Dashboard Maintainence https://status.verisoul.ai/incident/564664 Wed, 14 May 2025 18:51:33 -0000 https://status.verisoul.ai/incident/564664#b19f24e5628e1001624e2c71ad25d7bbbff2997d487521c273875cf6807d24ba Face Match and ID Check Dashboard may be slow to update with latest sessions during this period